Our goal is to provide our customers with the software you need when you need it. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day money back guarantee. If within 30 days or your order there is a problem with your software installation or activation we will fix, replace or refund your order. You must obtain authorization before returning any product by contacting our support department at [email protected]
Customers shall expect to receive their refund within 72 hrs. Refunds are only issued back to the original form of payment. If a customer receives an incorrect item due to an error on our part and would like to receive a replacement, Milkyware.com will exchange the item.
*Electronic delivery – Milkyware.com will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed we will refund the purchase price of the product to the original method of payment.
- Open License – Milkyware.com may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
- Retail Licenses – Milkyware.com may charge a 15% restocking fee on retail orders that have been fulfilled.
- Anti-Virus – Milkyware.com may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
- Microsoft Office 365 – Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases.
We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed.
Most products ship same day, however, below are the estimated processing and delivery time frames for each shipping method:
- Ground: 1-2 days processing time. 4 – 10 Business days for delivery
- Express Saver:1-2 days processing time. 2 – 3 Business days for delivery
- Standard Overnight:1-2 days processing time. 1 Business day for delivery.
Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.
If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key in an email the same day your order is confirmed.